Knowledge Base
Datasheets, software, training, warranty and support — everything you need to specify, install and maintain Traxon e:cue lighting.
Find what you need
Every product page carries its datasheets, manuals, photometrics and software.
How our light engines, optics and colour platforms work.
Learn to design, program and commission Traxon e:cue systems.
Warranty registration, partner enrolment, sample requests and project support.
Reach our support teams in Europe and the USA, or your regional office.
Products we no longer offer and their recommended replacements.
Frequently asked questions
Where do I find a product's datasheet, manual or software?
Open the product's page from the product catalogue: its documents and downloads are listed there. Some software and tools are available after you sign in as a customer or partner.
How long is the warranty on Traxon and e:cue products?
Standard products carry a 5-year or 3-year warranty, depending on the product family. The full list of products and their warranty periods is in the annex of our Terms and Conditions. Customised products are excluded from the stated periods.
How do I report a faulty product or request a return?
Contact your local Traxon e:cue sales office to open a Customer Quality Complaint (CQC). After troubleshooting you'll receive a CQC number and instructions; returns must reach the designated location within 30 days of the replacement invoice. The full process is in the Return Policy in our Terms and Conditions.
Is my product suitable for coastal environments?
Only products defined as suitable for Coastal Environment (within 600 m / 1970 ft of salt water) are covered there — they are marked in the warranty annex of our Terms and Conditions.
How do I get technical support?
For e:cue technical support email ecuesupport@traxon-ecue.com, or call Traxon e:cue Technical Support (USA) on (978) 267-5346. All regional offices are listed on our Contact page.
A product I use has been discontinued. What replaces it?
See Discontinued Products: it lists products being discontinued or leaving soon, and earlier ranges, each with its recommended replacement.
Still need help?
Send us a message and we'll route it to the right team — or find a regional sales partner near you.